Monday, June 6, 2011

Grumbles and Growls

I called my gynecologist in November to schedule my April appointment. They told me, we don't book out that far, you need to call back. So, I used my handy dandy online calendar and set up a reminder to call early March for my late April appointment. Noper doodle. Not good enough. The soonest I could get was June. Well, ok.

I thought it was all set. A couple of weeks later, the doctors' office called again. My GYN wanted to go to a conference the day of my appointment and I'd need to reschedule. Hmm... Okay, I did.

My appointment was today at 3:00. I arrived 15 minutes early and quickly filled out the paperwork. At 3:25, I went to the receptionist to find out when I might be seen. At 3:35 I was taken back to the exam room and weighed. And there I sat until 4:10. No check-ins, no "the doctor will be ready in a few minutes". N-O-T-H-I-N-G. Oh, but I did hear the doctor outside the exam room BSing with the nurses for quite a while.

I initially planned to pick up Mike and his luggage (from a trip that was cancelled at the last minute) in Boston. The seriously late appointment precluded that and we changed to him taking the train (very inconvenient with luggage in rush hour).

I finally walked out at 4:10. Party because I needed to get to Southborough to pick up Mike and partly because, well, I was pissed. I mean, really, at least show me the smallest amount of courtesy and treat me like a semi-valued patient.

I left a message for the office manager on my way to pick up Mike. She is supposed to call Friday. We'll see if she does and how that goes. In the meantime, I've gotten a recommendation from my primary care physician and can see him in a pinch if I need to.

Sigh.

p.s. I failed to mention that I waited almost an hour to see the doctor last year after a 4 month booking for the "soonest" appointment... And, she is not an obstetrician, just a gynecologist, so there was no baby delivery or emergency appointments to blame. I really don't think I'm being bitchy (and even if I am, I simply don't care).

**Update **
I heard back from the office manager today. She was very apologetic and horrified about what happened. She is going to investigate the situation and call me back tomorrow. Maybe we can make lemonade out of lemons. I sure hope so...

2 comments:

  1. Then you'll have to saddle uop again.

    ReplyDelete
  2. Since we are not having any more little ones, I see my primary care person for my yearly visit. If I have a special situation then I see a specialist affliated with her office. I have never waited more than 10 minutes--ever. Of course, I live in the middle of nowhere.
    When I did see an OB/gyn, I also didn't have to wait even when I wasn't pregnant.
    I would switch if it continues to be a problem. Your time is valuable.

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